Integrating HybridFlow
Learn how to integrate the HybridFlow dispatching engine to automate clinical task routing and handle off-site operations.
Overview
HybridFlow acts as the routing backbone of Intelligent Office Suite. By defining state machines, queues, and notification webhooks, HybridFlow automatically handles off-site reception agents and matches provider directories.
Key Integration Flow
- Configure the office credentials via the Intelligent Office Suite secrets dashboard.
- Define event webhook endpoints to catch real-time status transitions.
- Initiate voice routing flows and verify real-time call and triage state.
Getting Started
Setting up your HybridFlow voice routing integration is straightforward. Follow these steps to begin automating your patient communication lines:
1. Sign Up & Provision
Create your account at hybridflow.com and provision a phone number of your choice directly in the console.
2. Configure API Keys
Generate an API key in your HybridFlow dashboard. Use this key to configure the voice agent settings inside the OfficeSuite administrative operations portal.
Need Developer References?
For complete API reference specs, webhook signatures, and advanced routing tools, check the official HybridFlow v1 Documentation.
Patient Inbound Call Flow
When a patient dials your HybridFlow phone number, the systems coordinate in real time to resolve their identity and capture requests:
1. Incoming Phone Call
A patient calls your provisioned HybridFlow phone number, prompting HybridFlow to trigger a secure webhook payload to OfficeSuite.
2. Identity Lookup & Matching
OfficeSuite processes the webhook and queries the database for an existing patient matching the incoming caller ID (phone number).
3. Dynamic Patient Creation
If the patient is not found, a new patient record is automatically created using their phone number and basic caller metadata.
4. Appointment Request Triage
A new appointment request is automatically generated and linked to the patient's record, instantly appearing on the clinic's dispatch dashboard.